97% of smart meters fail to provide promised customer benefits

California’s experience shows customer access to real-time data does not compromise privacy or security, Mission:data’s Murray insisted. Utilities’ excuses “hide concern with revenue losses from lower kWh sales,” an intent to avoid “liability and customer support burdens,” or “competition from third parties for services they may eventually offer,” he said.

https://www.utilitydive.com/news/97-of-smart-meters-fail-to-provide-promised-customer-benefits-can-3b-in/632662/

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